Cape Cod Recreation (“we”, “our” or “CCR”) hereby agrees rent golf clubs or other recreational equipment to you in accordance with these Rental Guidelines. You may select products to rent and have them delivered to designated locations.
To reserve equipment customers must first enter information consisting of personal information such as flight information, name, address, home phone number, contact number while at your destination, email and in some instances a password. Customer’s personal information is held in a secure database and is not distributed or sold to any third party. Customer credit card information is entered into a secure protected site when paying for an actual rental or rental package processed through TBD
Customers must first complete a customer information section on our website. Customers must have a valid credit card to reserve equipment with Cape Cod Recreation and must enter their credit card information on the secure reservation form on our website or give the information to the CCR representative over the phone. Reservations may be made up to 1 year in advance of the rental delivery date.
Rental Equipment/ Damage – Your Responsibility
You hereby understand that while the rental equipment is in your possession, YOU ARE SOLELY RESPONSIBLE FOR THE EQUIPMENT RENTED TO YOU. You are to use the equipment for its intended recreational use only and not for any other reason. You shall not remove, alter, disfigure or cover up any numbering, lettering, bar code or insignia displayed upon the equipment, and shall see that the equipment is not subjected to careless, unusually or needlessly rough usage. You must return the equipment to us in the same condition as delivered, ordinary wear and tear resulting from proper use thereof alone expected. Customer will sign rental policy during check out and return of equipment.
The rental of our equipment requires you to supply us with complete, accurate and current credit card information for a valid credit card for which you are the authorized user. By completing the check-out process, you authorize us or our agent to bill your credit card the applicable per-item or rental fees, any and all applicable taxes, and any other charges you may incur in connection with your use of the Website. The applicable rental fees will be charged to your credit card on the date your rental is initiated.
We reserve the right to determine whether your credit card is pre-authorized to accept a minimum charge equal to the current retail value of the product in case you fail to return or you damage a product.
The Rental Period is defined as that period of time, which shall be no less than one (1) day, for which you have reserved to rent equipment from us. The Rental Period shall commence in the morning on the day of your rental and shall terminate in the evening on that same day (unless your reservation is for multiple days, in which event, it shall terminate in the evening on the final day of your Rental Period).
Extension of Rental Period
If you wish to extend the Rental Period at any time after 8:00 pm (local time) the day prior to the Rental Period, you may do so by calling customer service only. Pricing for the extension is subject to availability, and is only available via telephone inquiry.
Cancellations may be made at any time before the actual start of the rental period. However, customers must give at least 14 days notice prior to the start of the rental period to receive a full refund. If less than 14 days notice is given but greater than 72 hours, customers will be given a credit equivalent to the original amount charged for their reservation which they can use for future reservations for 1 full year from the cancellation date. Cancellations made with at least 14 days advance notice will not be charged any penalties and the full rental charge will be refunded to their credit card. Cash refunds will not be given. Customers must call CCR with their cancellation at TBD or email to email@example.com. Rain checks are not offered. Rental package holders not giving 72 hours notice of rental cancellation will not be refunded.
Damage to Equipment
The customer renting equipment from CCR agrees to pay for any damage to the equipment they are renting that is not considered normal wear and tear. Equipment will be inspected by a CCR representative prior to the rental drop off. A copy of the pre-rental inspection report will be included with the equipment upon delivery. The customer is advised to inspect the equipment, read the inspection report and mention any discrepancies to the CCR representative before taking the equipment so customers are not charged for loss or damage they have not incurred.
Upon return of the equipment the customer is responsible for reporting any loss or damage. Failure to report loss or damage will result in the customer’s credit card being charged an amount equivalent to the replacement or pre-rental condition repair cost. The amount charged to the customer’s credit card will be at the discretion of CCR, however, CCR will advise the charge with the customer prior to the their credit card being charged and the customer will not be charged for damages due to factory defects. All equipment suspected of having factory defects will be inspected by CCR personnel prior to any charges assessed to customer.
Late, Lost or Stolen Equipment
All rental equipment is to be ready for pick up on the date and time of the reservation confirmation statement and rental agreement. If equipment is not ready to be returned by the deadline on the rental agreement the customer will be charged one days rental for each day they are late up to a maximum of two days. The customer must contact CCR to inform of any late returns over 24 hours past the return deadline. If the customer has not contacted CCR within 48 hours past the rental return deadline and CCR has not been able to contact the customer within this time, the customer will be charged the full replacement cost of the rental equipment. If a customer has reported equipment lost, stolen or lost due to fire the customer will be responsible for payment to CCR for the full replacement value of the equipment. If lost or stolen equipment is returned to CCR within two weeks of the reported loss the customer will be refunded the money charged to them by CCR minus any charges for damaged or lost clubs if applicable.
Delivery and/or pick-up of Clubs
All deliveries and pick-ups must be done online or over the phone, 72 hours in advance using address pick up and drop off location, time of day for each. If equipment is to be picked up or dropped off at a site other than what was prearranged these arrangements must be finalized online or alternatively by phone to TBD or via email at firstname.lastname@example.org. These arrangements must be made at least 72 hours prior to rental start date or pick up date and must be confirmed with CCR by phone or email as per paragraph above. All deliveries or pickups are subject to an additional $6.00 charge for deliveries less than 3 sets of clubs.
CCR will not be responsible for non-accidental damage beyond normal wear and tear, loss due to theft, force of nature or loss due to fire. The customer agrees to indemnify and save harmless CCR from any claim. CCR will not be held responsible for any damage or bodily injury incurred upon anything or anyone by the rental clubs.
In no event shall PGCR be liable to you for any amount exceeding the rental fee.